So the commission, when it authorized disconnections also said a utility has to continue to offer deferred payment agreements, usually a Utility offers one deferred payment agreement, and if it's broken, the utility doesn't have to offer a second one. At this time, Utilities have to continue offering a second or third deferred payment agreement as long as the customer is willing to enter into it. There are also medical emergency rules still in effect around a positive COVID 19 test in the house. (23:26–23:33)
CLAIM
Asserts that utilities must offer multiple deferred payment agreements if the customer is willing.
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