Thanks to both of you. So Christy, what role does the PSC play in formally helping customers stay on track with paying their bills and settling disputes with utilities? Our role is to oversee the utilities customer service operations, billing practices and collections practices. including deposits and disconnections and late payment charges, and the host of collection practices that a utility might use to collect a bill. (18:40–18:49)
CLAIM
Describes the Public Service Commission's role in overseeing utility operations.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
