And then if there continues to be an inability to, say, meet a deferred payment agreement to avoid a disconnection or some sort of impasse, The customer can then also contact the Public Service Commission and file a complaint with the commission. as well. And commission staff help work with the utility and negotiate a deferred payment agreement and ensure the customer has applied for assistance and looked at all the resources as well. (15:29–15:36)
CLAIM
Suggests customers can file complaints with the Public Service Commission if issues persist.
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