Kristy Nieto: “Utilities had to file arrearage management plans, which were…”

“The utilities brought forth arrearage management plans to the commission labor. What did some of those plans look like? There was a pretty wide range and variety of plans filed, but the Utilities had to file arrearage management plans, which were basically plans to manage arrears. in such a way that would minimize the impacts to an individual customer who is not staying caught up on bills, finding a way to keep that customer connected, to work with the customer on payment plans.” (24:08–24:17)

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