Kristy Nieto: “Some utilities went so far as to say, we're going to develop…”

“And right now utilities are saying, we will enter into that for $100 or we'll enter into that payment agreement for $0 down, and we'll just get started. And so that's probably one of the most common offerings in the arrearage management plans. But Some utilities went so far as to say, we're going to develop an arrearage forgiveness plan at our utility. and we're going to find a way to show that we can forgive arrears and operate a cost effective program that allows us to do that and balance it by saving on collections costs and our call center costs and our disconnection and reconnection costs.” (25:25–25:32)

This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.