And so. And they don't want to fail at that. I agree. That's what we see as well. In terms of constituent complaints around utility service, By far the most frequent complaint is that a customer is subject to disconnection or the service has been disconnected. and the amount of the down payment being requested is too high for the customer to pay. (17:55–18:05)
CLAIM
Identifies disconnection as the most frequent utility service complaint.
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