We've been able to keep up with that by instituting other new efficiencies throughout the system. So there's a lot. I'll try and go quick. We have more to talk about. So We've updated our entire claims portal. Remember when I talked about mailing or faxing? Well, you can now upload a document right from your smartphone. You can take a photo or a PDF so that those delays of mailing and going through a mountain of mail at DWD and doing data entry, those days are over. (17:00–17:09)
CLAIM
Asserts that the claims portal was updated to allow document uploads via smartphone.
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