And we have virtual agents too that can now answer questions 24, 7, 365. The other issue with the call center back at the time of the pandemic was that Calls could only be had when the mainframe wasn't, you know, processing checks which had to start at 5:30. because they had to process all night. I mean, but now we've got that ability to get that information to people, you know, much more easily on time and transparency. (29:53–30:00)
CLAIM
Asserts that call center operations were previously limited by mainframe processing schedules.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
