But we have now moved from phone lines to a call center and omnichannel where our capacity to take phone calls is very, very large. And We have virtual agents too that can now answer questions 24, 7, 365. The other issue with the call center back at the time of the pandemic was that calls could only be had when the mainframe wasn't, you know, processing checks which had to start at 5:30 because they had to process all night. (29:43–29:49)
CLAIM
Asserts that virtual agents are available to answer questions at all times.
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