You can take a photo or a PDF so that those delays of mailing and going through a mountain of mail at DWD and doing data entry, those days are over. Yep. And then on the back end, We instituted artificial intelligence that will pull the data from those documents and push it right into our system again, creating efficiencies along the way. We now can do secure messaging, text alert so that folks can have access to information very readily. And we then did a plain language overhaul of the unemployment application. (17:19–17:27)
CLAIM
Asserts that AI was implemented to process document data directly into the system.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
