So one of the common complaints was that the call center, which back in 2020 was a series of just literal phone lines calling agents. We have now fully modernized [the call center]. that call center. It's another big modernization win that I want to make sure our team at DWD gets credit for because they've been working very hard on getting these updates in place. (29:19–29:22)
CLAIM
Asserts that the call center has been fully modernized.
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