I am literally talking a black screen with the green blinky cursor where you have to press F5 to navigate. I mean it's. I was shocked when I saw this. And when I also got to the agency, There were only two ways for individuals to get documentation to the agency to prove they qualified for unemployment, which was they could either mail it or fax it. And it was very clear to me when I came in and saw the backlog and, and the technology that we were dealing with that we weren't going to be able to solve this problem by just people power alone. (15:54–16:05)
CLAIM
Asserts that documentation for unemployment qualification could only be submitted by mail or fax.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
