Amy Pechacek: “Department of workforce development [was] having 50 year old…”

“I mean there no state in this country was prepared for a 200,000% increase in phone calls or claims overnight. There wasn't one state that was prepared. Especially with Department of workforce development [was] having 50 year old technology. It made the department's ability to be nimble and quick and responsive very difficult. So again, certainly we strive to get benefits to folks who deserve them and qualify for them as quickly as possible.” (07:17–28:35)

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