Was that criticism was that well founded or what would you say would have been more helpful during that time? So the pandemic hit every state hard. I mean there No state in this country was prepared for a 200,000% increase in phone calls or claims overnight. There wasn't one state that was prepared. Especially with Department of workforce development having 50 year old technology. It made the department's ability to be nimble and quick and responsive very difficult. (28:22–28:29)
CLAIM
Asserts that no state was prepared for a massive increase in phone calls or claims during the pandemic.
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