So we did an entire plain language overhaul so that regardless of somebody's educational background, regional or cultural differences, they can now much more easily navigate that application. So we went through that. Then We contracted with Flexion, a Madison based technology firm to update that big behemoth back end mainframe system. So they are completely overhauled now? No, we're in the process. Yeah, it's a four year program to get the whole thing done. And what we're doing is an iterative approach. (18:15–18:26)
CLAIM
Asserts that Flexion was contracted to update the mainframe system.
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