All three happened right at the same time. We know that what that created was an unacceptable wait time that reached 49 minutes last April. In March, we had it down to 16 minutes and the average appointment wait times that was the walk in time went from 49 to 16. That's if you didn't have an appointment. If you have an appointment, it's gone from 25 minutes in April to 10 now. We're going to keep working on that progress. (15:29–15:38)
CLAIM
Asserts that the average walk-in wait time for licensing services decreased from 49 minutes to 16 minutes by March.
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