In March, we had it down to 16 minutes and the average appointment wait times that was the walk in time went from 49 to 16. That's if you didn't have an appointment. If you have an appointment, it's gone from 25 minutes in April to 10 now. We're going to keep working on that progress. We want it to be as good of an experience as it can be. We're going to keep working to improve. (15:39–15:45)
CLAIM
Asserts that appointment wait times for licensing services decreased from 25 minutes to 10 minutes.
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