And I thought, wait a minute, we can do so much more with the tools that we have in a government department whose job is to look out for people, to look out for commuters and to look out for passengers. So We started creating more rules, more policies to require the airlines to treat people better. First thing we did was just transparency. We just set up a website, one of those kind of scorecard style Websites where there's a green check mark or a red X. (06:23–06:31)
CLAIM
Asserts that the Department of Transportation implemented new rules and policies for airline passenger treatment.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
