Pete Buttigieg: “I called or wrote a letter to the CEOs of these airlines and…”

“Does this airline promise to take care of your hotel room if you get stuck and it's their fault? Do they book you on the next flight, even if it's on a different airline? That kind of thing. And I called or wrote a letter to the CEOs of these airlines and said, hey, by the way, in a couple weeks we're going to put up this website. and it's going to be really easy for any customer, any passenger to find out what your customer service plan actually is. So you might want to update your customer service plans before that website goes live.” (06:49–06:56)

This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.