So we started creating more rules, more policies to require the airlines to treat people better. First thing we did was just transparency. We just set up a website, one of those kind of scorecard style Websites where there's a green check mark or a red X. Does this airline promise to take care of your hotel room if you get stuck and it's their fault? Do they book you on the next flight, even if it's on a different airline? (06:32–06:39)
CLAIM
Asserts that the Department of Transportation created a scorecard-style website for airline customer service plans.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
