And a lot of them did. It was really interesting, but we knew that wasn't enough. We also had to back it up with rules, with enforcement. We caught airlines holding back on refunds and we forced them to pay. We got more than a billion dollars back into the pockets of passengers. And the other thing we did, and this goes to what you're talking about in terms of just experience of getting through your day, right, or getting through a trip, … (07:15–07:24)
CLAIM
Asserts that the Department of Transportation enforced airlines to refund over a billion dollars to passengers.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
