Since April, our quality of life teams have been responding to the daily issues eroding people's sense of safety. Specifically, as they reported through the 311 system, that work is happening against a backdrop of sharply increased demand. Since 2019, 311 calls have increased by 104%. Even with that surge, citywide response times for chronic quality of life issues improved by an average of 22 minutes. In 2025, service times dropped by more than 14%. (16:29–16:34)
CLAIM
Asserts that 311 calls have increased by 104% since 2019.
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