Since 2019, 311 calls have increased by 104%. Even with that surge, citywide response times for chronic quality of life issues improved by an average of 22 minutes. In 2025, service times dropped by more than 14%. And contact resolutions through 311 increased by more than 16% in 2025. Hate crimes declined 12% citywide. Antisemitic incidents also declined, down 3% over year over year. (16:42–16:48)
CLAIM
Asserts that service times decreased by more than 14% in 2025.
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