Specifically, as they reported through the 311 system, that work is happening against a backdrop of sharply increased demand. Since 2019, 311 calls have increased by 104%. Even with that surge, Citywide response times for chronic quality of life issues improved by an average of 22 minutes. In 2025, service times dropped by more than 14%. And contact resolutions through 311 increased by more than 16% in 2025. Hate crimes declined 12% citywide. (16:35–16:43)
CLAIM
Asserts that response times for chronic quality of life issues improved by 22 minutes on average.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
