So I can get you get you a copy of the letter when we've done it. But it seems to me that the VA is experiencing a lot of challenges in getting into the digital age. We've seen that on healthcare records and the challenge of converting to a new system that has a smooth handoff from active military duty to veteran status. And now as you're informing me, we're having that problem with something as simple as direct deposit. So I appreciate your raising that to my attention and I would be happy to articulate that concern to the VA secretary. (44:26–44:43)
CLAIM
Asserts that there are challenges in the VA's healthcare records system transition.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
