And it became pretty evident that we needed a little bit more data coming out of that department to try to figure out how to help them. So that's one of the things that we're adding on and I guess Covid hit too. So a lot of those folks were working remotely from home. and due to some policies as well as some Hepple stuff, they weren't able to take a lot of their files home. So that caused a huge backlog. (26:53–26:58)
CLAIM
Asserts that the COVID-19 pandemic led to remote work, impacting license processing.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
