So when a utility is going to make a change to their tariff, they have to present their case to the commission. So as those cases come, that's when we can make changes to the utilities. But Our response time is one of the worst in the whole country. So it costs people more money because they got to hire attorneys and staff that go in and work on these cases. It's called regulatory lag. (13:09–13:14)
CLAIM
Asserts that the commission's response time is among the worst in the United States.
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