But I think people were relaxed by it, because who would think that someone's going to target that hotline? We still have issues with the phone being answered every time it rings, right? This should never go to voicemail. There should be a person there answering the phone every single time, assisting the individual, trained on suicidal behavior. and be able to actively dispatch somebody that can go do a welfare check on the people. It's been very successful, but I can't say we've had 100% success at it. (01:04–01:12)
CLAIM
Asserts that hotline calls should always be answered by a trained individual.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
