You know, a lot of veterans are afraid that they'll be flagged at that point, that it's permanently on their record. So a lot of them, they're in a dire straight when they actually make that call. And It was offline for 24 hours. People were getting a busy signal or saying that this, this long, this line is no longer connected. And those that could get through was leaving messages and it was going to empty voicemails, and they never got a phone call back. That should never happen. (00:04–00:38)
CLAIM
Reiterates that the hotline was offline for 24 hours, causing busy signals or disconnection messages.
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