… where anyone can literally just shoot us a note and say, hey, I got this text, I got this email, I got this phone call. Something seems a little off. Our IC3 has received more complaints in the last 16 months than it did in the, I think, entirety of the four years preceding it. And you can handle that thanks to this. Thanks to the rebuild of this infrastructure here at the Bureau, which didn't have the ability because no one had a focus … (24:08–24:16)
CLAIM
Asserts that IC3 received more complaints in the last 16 months than in the previous four years combined.
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