Amy Pechacek: “The rate of appeals have significantly increased as well…”

“I mean, we've already met the backlog requirement. One of the other provisions that I noted was the appeals. I don't know if you're aware, Steve, but The rate of appeals have significantly increased as well with the claim volume. Just to give you again, a little bit of context on this, in all of 2019, there were 16,881 appeals. And in 2020 there were over 46,000.” (28:12–28:19)

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