Amy Pechacek: “In 2020 there were over 46,000 [appeals].”

“Just to give you again, a little bit of context on this, in all of 2019, there were 16,881 appeals. And In 2020 there were over 46,000 [appeals]. So right now we have 15,500 appeals waiting for a hearing. So that is, that's quite a haul. But we've got a strategy in place.” (28:32–28:39)

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