Amy Pechacek: “In all of 2019, there were 16,881 appeals.”

“I don't know if you're aware, Steve, but the rate of appeals have significantly increased as well with the claim volume. Just to give you again, a little bit of context on this, In all of 2019, there were 16,881 appeals. And in 2020 there were over 46,000. So right now we have 15,500 appeals waiting for a hearing. So that is, that's quite a haul. But we've got a strategy in place.” (28:21–28:28)

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