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Tom Barrett: “VA has the existing protocol for the manual process that is…”

Featuring: Tom Barrett, Republican | U.S. House, Michigan, District 7

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'Who At VA Made That Decision?': Tom Barrett Grills VA Official For New Veteran Benefits System

Published | Video Starts at 03:25

And I think if we were to go back and have that discussion, there would have been a different answer. Okay. And then coming into 2025, VA has the existing protocol for the manual process that is set in place [coming into 2025]. At what point did it become apparent to VA that this was going to present a problem and the VCs were not in a position to be able to swiftly move through them as they had hoped when they made the decision? (03:25–03:34)

CLAIM

Asserts that the VA had a manual process protocol set in place by 2025.

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