And then we began to build an automation solution to try to get these claim R or reconciliations completed as quickly as possible. So It was really around the time that students were re enrolling in college. Now these are all students who'd previously been enrolled and they were just continuing their education. And it was at that moment that they were enrolling into the fall semester. (04:39–04:45)
CLAIM
Asserts that the manual processing issue became apparent when students were re-enrolling in college.
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