If your flight is cancelled and you're stuck, you're flying through Newark and you're stuck here. Well, we think the airline should actually refund your flight or put you up in a hotel, give you a meal. But If they changed your flight number and it's going to fly at the same time, that doesn't count as a cancellation and they don't have to refund you. And so we just want to have the right balance between the airlines and the passengers. (07:59–08:08)
CLAIM
Asserts that a flight number change without time change is not a cancellation.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
