And in the department we're working to restructure leadership and operations across the system to bring more consistency and accountability to the job. What does that mean? Clear expectations, stronger training for frontline workers. I can tell you We've done an incredible amount of training since I've taken over and I think that's going to continue to make a difference. And real time data modeling so we can identify problems quicker and respond to them more effectively. We're doing all this and we don't need to micromanage every aspect of it. (11:47–11:54)
CLAIM
Asserts significant training efforts have been made since taking over.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
