Josh Shapiro: “We went from, I think, like 47, 48, 49th in the country on…”

“And in fact, the employees who use it have seen a remarkable increase in what they can get done. I'm proud of the fact that we've eliminated all of our backlogs in state government. We went from, I think, like 47, 48, 49th in the country on permit time to now being literally a national model for how quickly we can process permits. A lot of that is because we've created far more efficiencies on the chatbot investigation and lawsuit. I should say that's an example of where this technology is being used, really, without any guardrails, and in a really unethical way.” (24:34–24:44)

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