Because we're telling you, half the time they don't do the work, they don't show up or they leave the work half done. We do the audit and sure enough, 44% of the invoices have no backup documentation. So we don't know if the work was done. And there's literally no evaluation system for that work. So we do bring the audit to the resident audit committee, and they're happy because it's provided data for what they already knew. (57:50–57:55)
CLAIM
Asserts that 44% of NYCHA repair invoices lack backup documentation.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
