I think that there's an issue of inoperability between the two numbers. I think also there are still too many New Yorkers who do not know about 988. And Today, if you call 911, you cannot actually order... a response that is not the police to any crisis... for a mental health crisis. And we need to ensure that there's mass education, of which I know there's some. You know, at Steinway street, my subway station, there is a faded 988 poster right there on the platform, but still many New Yorkers do not know. (25:20–25:33)
CLAIM
Asserts that 911 cannot dispatch non-police responses for mental health crises.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
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