And in order to have like balance, you need to really be thoughtful about the process and really think about the consequences, especially the unintended consequences. Who are we impacting the most when we are approving these rate cases? It's our low-income families. It is our families living on fixed income [who are impacted the most by rate cases]. And the way that you make these decisions is through ensuring that what is provided by your staff, you know, you're reading it and that you're educating yourself and doing … (18:44–18:49)
CLAIM
Asserts that low-income families and those on fixed incomes are most impacted by rate cases.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
