For some reason, this memo was never received by headquarters, not until after 9 11. Why? Possibly because as late as 2003 the FBI didn't have a functioning internal email system. Most case files were not digitized, they weren't searchable and employees did not have access to the Internet. That's true. (23:30–23:37)
CLAIM
Asserts that the FBI did not have a functioning internal email system as late as 2003.
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