Possibly because as late as 2003 the FBI didn't have a functioning internal email system. Most case files were not digitized, they weren't searchable and employees did not have access to the Internet. That's true. By September 2001 the Bureau's computers were so out of date it took 12 commands simply to save a document. And in the aftermath of the attack, the FBI distributed photographs of the suspected hijackers via express mail. They didn't have scanners. The Bush administration worked hard for us not to know any of this. (23:44–23:52)
CLAIM
Asserts that by September 2001, the FBI's computers were outdated, requiring 12 commands to save a document.
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