And he was using the quick Submit system that the VA has now. He didn't have one of those Adobe subscriptions … The veteran used an online tool to fill out the PDF, which offset the formatting and caused the system to flag it. … significantly. And it became very difficult to overcome that. Where within the VBA's metrics or error reporting or accuracy logs would Those, you know, 13 failed submissions, where would that be counted and where would it be accounted for? (02:24–02:52)
CLAIM
Asserts that using a non-standard tool for PDF submission caused a formatting error in the Quick Submit system.
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