So he used an online tool that he downloaded for free and it offset some of the formatting by enough to throw off The Quick Submit system flagged the veteran's submission as incomplete and sent it to a VA employee for review. which is ideally what should happen is that a human takes over to look at it, but then the employee entered only the very first condition into the system, not the remaining 13 other conditions that were claimed. (02:12–02:18)
CLAIM
Asserts that the Quick Submit system's automation flagged a submission for human review due to formatting issues.
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