Prior to this pilot, VA staff had to pick up the phone again and again, often calling the veteran and the provider multiple times to schedule a simple appointment. Getting in between that relationship the telephone is an invention of the 19th century. The EPS program is an invention of the 21st century, and it's exactly the type of modern tool that VA should be using to advance access to care in mid Michigan and nationwide. When service members sign up and when our sons and daughters go to war, they make a commitment to this country with the expectation that we will uphold our promise to them through high quality VA health care access. (06:27–06:37)
CLAIM
Asserts that the EPS program is a modern tool that should be used by the VA to improve care access.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
