We held them accountable for some of these meltdowns that happened, we in some cases, added a 0 or 2 to the level of enforcement action and refunds and settlements that they had to offer. But I'll say this, They still did well as businesses on my watch. They made money. They just had to make money while taking better care of passengers. But anyway, I don't think that made me super popular in the industry lobbying world. (1:22:40–1:22:45)
CLAIM
Asserts that airlines remained profitable despite increased regulations.
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