Not to interrupt you, but the second part of my question was what kind of metrics are you all looking at in the research to see whether this is successful? The metrics, were they going out on time, getting to where they needed to go without complaints. just as it would have been at the Department of Education? All right, let me ask you about student loan repayment. (02:01–02:07)
CLAIM
Asserts that the metrics for success include timely distribution and lack of complaints.
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