He wants to give callers a notification of their estimated wait time and give them the option of receiving a call back when it's their turn in line. There's no reason, from my perspective in today's new reality, as far as technology is concerned, is to keep people on hold. And so people call government agencies and they're on hold and hold and hold. And obviously that's not the right thing. Calvert says the bill has bipartisan support and could take effect next year. (00:33–00:43)
CLAIM
Asserts that modern technology should eliminate the need for people to be kept on hold when calling government agencies.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
