There's no reason, from my perspective in today's new reality, as far as technology is concerned, is to keep people on hold. And so people call government agencies and they're on hold and hold and hold. And obviously that's not the right thing. Calvert says the bill has bipartisan support and could take effect next year. I will say it is always a sigh of relief when you call and they're like, we'll call you back. (00:42–00:49)
CLAIM
Asserts that it is not appropriate for people to be kept on hold for extended periods when calling government agencies.
This is an excerpt from a raw transcript. The assertions have not been audited or verified. Tap the video to view the source footage and understand the context.
